Shipping Policy
Thanks for shopping with 3Daholic!
Your order is important to us, which is why we want
to make sure that your products arrive on time and in excellent condition.
Please take a moment to review our shipping policy to be informed of how and
when your order will ship.
- Do you ship internationally?
Yes! 3Daholic orders can be delivered to the United
States, Canada, Australia, the United Kingdom/Ireland and over 100 other
countries.
- How long will it take to get my order?
---
Production
Timeframe
It is important to remember that here at 3Daholic,
for tailor made
product,
we do not keep stock ready to ship in a
warehouse. Each item we
3D-
print it, created especially for you and the
process starts at the time the order is placed.
Y
our
order
is queued awaiting to be
made
by our production team.
(Business days: Mon-Fri)
Custom Cube
Custom Jewel (Your designs)
Custom Jewel (Our designs)
5
15
Available to Ship (~1)
Delivery time vary
according to your selected delivery address and availability of your items. A
signature may be required for delivery.
(Business days: Mon-Fri)
HK
International
1
5-14
Orders can take longer to arrive during the holidays or when there is a delay with the post office.
If you feel like your order is taking longer than it should thenplease contact us at info@3daholic.com, we will reply with the details of your last order tracking details and links if available.
- How much is the shipping?
We apply flat rate shipping service and it varies
depending on the destination.
HK
International
15
30
* Free Shipping on Orders HKD500 and Up
Orders aboveHKD500 after all discounts and vouchers
have been applied automatically enjoy free shipping. This offer is only
available for shipping service from, Hong Kong Post Office except UPS, Fedex
and EMS.
Otherwise you will be charged for a
fixed shipping fee as mentioned above.
- Who will deliver my order?
We rely on a network of distribution expertise of local postal services including HKPO to get your order to your doorstep as soon as possible. Delivery will be attempted at the address provided. Delivery may be re-attempted on another day or you will be notified to collect from a local delivery office.
- Will I have the shipping information after purchase?
Once your order is placed, we will send you an order
acknowledgement email at once. A shipment notification email will also be sent
when your product is shipped.
--- Order Acknowledgement Email
The Order
Acknowledgement email provides a summary of all the items, payment method used and
shipping address.
--- Shipment Notification Email
We'll send a Shipment
Notification email when the item is shipped from our warehouse. The Shipment
Notification email includes your order number, shipping address and shipping
method.
(P.S. Since international shipping involves local postal service at different countries in delivering the parcel, tracking is not always available. Should you have any questions regarding the shipping status of your order, please email us at info@3daholic.com, we will reply with the details of your last order tracking details and links if available.)
- What is your shipping policy?
3Daholic strives to keep it's shipping costs as reasonable as possible. Therefore, if we have shipped your order and confirmed delivery to the address you have provided and you cannot locate the package, it is not our responsibility. However we will ship your order with signature confirmation at no charge and we provide professional international delivery service provider such as UPS, Fedex and EMS for your options to insure your package against lost or stolen.
For international shipping, please understand that USPS or any other carrier is a third party service. We cannot be responsible for shipping delays or mistakes made by these carriers. 3Daholic cannot be held responsible for any inconvenience and/or loss of business profits because of delivery delays.
Your order may be subject to import duties, custom tariffs or VAT charges. They vary greatly from country to country and we strongly suggest checking your country's customs policy before placing your order with us. These charges are always the responsibility of the recipient.
If any package is refused or undeliverable, the original shipping cost is non-refundable.
If you provide us with the wrong shipping address and the package is returned to us marked "Refused/Unclaimed" we will need to send you an invoice to cover the re-shipment costs. Once we receive payment and your revised address we will promptly re-ship your order.
